Nokia research on ’shared use’ phones

Jan Chipchase and Indri Tulusan have just published an ethnographic report on shared phone use, based on research primarily carried out in Uganda.

“The research team identified 6 shared use practices: an informal service called Sente that essentially enables a mobile phone owner to function as an ATM machine; mediated communication that neatly side-steps issues of technological and textual literacy; the ever popular practice of making missed calls; the pooling of resources to buy the lowest denominations of pre-paid airtime and extend the access days for the phone that is topped up; the use of community address books to reduce errors and (supposedly) encourage phone kiosk customer loyalty; and finally Step Messaging – the delivery of text and spoken messages on foot.”

Link: Shared Phone Practices (janchipchase.com)

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