Tag Archives: service

Identifying people’s needs in ubicomp

“In large ubiquitous computing environments it is hard for users to identify and activate the electronic services that match their needs. This user study compares the newly developed service matcher system with a conventional system for identifying and selecting appropriate services. The study addresses human factors issues such as usability, trust and service awareness. With [...]

The design evolution of an envelope

“Years of experimentation went into creating the perfect DVD envelope. In 1999, Netflix started out with a heavy cardboard mailer. With only 100,000 subscribers, costs weren’t a concern yet. Then the company experimented with plastic envelopes, which proved not to be recyclable, and padding, which added too much to postage costs. Both top-loading and side-loading [...]

Converged services consumer research

A KPMG research report into the state of consumer behaviour and attitudes towards converged services.
“Asia is ground zero for converged services. Of the three regions covered in this survey, Asia emerged as the one with the greatest near-term opportunity for mobile service providers seeking to leverage a converged service strategy…This elevated state of awareness is [...]

Capturing fleeting emotional experiences

“Emosive is a service for mobile devices which allows capturing, storing and sharing of fleeting emotional experiences. Based on the Cognitive Priming theory, as we become more immersed in digital media through our mobile devices, our personal media inventories constantly act as memory aids, “priming” us to better recollect associative, personal (episodic) memories when facing [...]